At MST Golf, we are committed to providing a seamless shopping experience for our customers. Please review our policies on order placement, delivery, and payment below:
1. Order Placement
To place an order, simply visit our website and select your desired product(s). Ensure you select the appropriate options, such as size, color, or model, before proceeding to checkout. You will be required to either log into your MST Golf account or create a new one if you are a first-time customer. We encourage you to verify all information before finalizing your purchase, including shipping address, email address, and contact details.
2. Order Confirmation
Once your order is confirmed, a notification email will be sent to you. Please make sure your email address is accurate and up to date to avoid any issues in receiving your order updates.
3. Payment Options
We accept a variety of payment methods to provide flexibility and convenience. Our online platform supports major credit and debit cards, and online banking. All transactions are processed through a secure payment gateway, ensuring that your payment information is protected.
4. Payment Issues
If you encounter any issues during the payment process, we recommend checking your bank’s authorization and ensuring your card is enabled for online transactions. For credit card transactions, we may perform a verification to ensure the security of your purchase.
5. Order Processing & Delivery
Orders are processed within 4-9 business days once payment is confirmed. Standard delivery times depend on your location and typically take 3-5 business days for local deliveries. Please note that orders are processed on weekdays only, and no deliveries are made on weekends or public holidays.
6. In-Store Collection
For customers preferring to collect their purchases, we do not offer in-store collection for online orders currently. However, we are actively working on system enhancements and plan to introduce this option in the future. We appreciate your patience and support as we improve our services.
7. Shipping & Returns
Once your order is ready for dispatch, we will notify you via email. A tracking number will be provided so you can monitor the shipment status. If you are not satisfied with your purchase or receive an incorrect or defective item, you may request a return or exchange within 7 days of receiving the item. For further details, please refer to our Returns Policy.
8. Cancellations
We strive to process orders promptly. However, if you wish to cancel or modify an order, please contact our customer service team immediately. Cancellation requests will only be considered if the order has not been processed. Once processed, the order cannot be cancelled, and you may follow our standard return procedure.
9. Refund Policy
Refunds are issued in accordance with the payment method used. For credit card payments, please allow 7-14 business days for the refund to reflect in your account. Refunds for other payment methods may vary depending on the financial institution’s processing times. You will receive a confirmation once the refund is processed.
10. Contact Information
If you have any inquiries regarding your order, payment, or shipment, feel free to contact our customer support team via cs@mstgolf.com. We are here to assist you.
