Orders: 

 

1. How do I place my order?

a) Choose the product(s) you wish to purchase. Select the appropriate options (preferred size, colour, hand or specs).
b) Then click “ADD TO CART”.
c) You can either continue shopping or click “Checkout” if you’re done with shopping.
d) In the event that you aren’t logged in to your MST Golf account, you’re prompted to either to log in (if your email has been registered with us), register for one or checkout as guest. Order confirmation emails and order-related communication will be sent to the email address you have inserted, so please ensure to provide a valid email address.
e) Before click on “Place Order”, be sure to review your order as highlighted below:

• Review your delivery address.
• Apply e-Gift Card or promo code (if any).

• Confirm the “Order Total” amount payable.

2. I'm experiencing difficulties placing an order on your website. What should I do?

 

 

We recommend clearing your shopping cart and adding the desired products again if you are facing difficulties while placing an order. Additionally, a failed initial payment could be attributed to an unstable internet connection during the ordering process. It is also advisable to verify with your issuing bank if your credit/debit card is enabled for E- Commerce transactions.

You should receive order confirmation containing your Order ID within minutes after placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, you will receive an email to inform on cancellation.

If you did not receive the order confirmation email, you might want to check in your spam/junk mail just in case it has slipped in there. However is you still haven’t receive it within 30 minutes, it is very likely that the order was unsuccessful and will be cancelled automatically. We recommend placing a new order as soon as possible to avoid the disappointment of your favoured items going out-of-stock!

4. Is the email I receive classified as my invoice?

No, the automated email you received is purely an order confirmation. Your invoice will be enclosed with your parcel in the shipment.

5. Where does my order get sent from?

All orders placed on our website (www.mstgolf.com) will be fulfilled from our own warehouse perfectly positioned at Subang Jaya.

6. How long does my order take to ship?

Your order will be processed up to 4 business days to be ready for delivery.

7. How long will it take for me to receive my order?

Your order will be processed up to 4 business days to be ready for delivery. Your order will be delivered within 2 – 4 business days after it has been handover to courier.

8. When will my in-store collection order be available for pickup at the store?

The estimated shipping time will still apply to your order for in-store collection since all online orders are processed at our warehouse before being shipped to the preferred outlet.

9. How will I know when it ships so I can arrange for someone to be available to receive it?
Upon completion of your order and it becomes ready to ship, you will be sent another automated email indicating the parcel will be on its way to you shortly.

10. Can I ship to my office or only my house?

You can choose any delivery address you wish provided there is someone there during office hours to receive the parcel.

11. Do you deliver on weekends or public holidays?

No, our deliveries will only take place on business days which are Monday to Friday, 8am - 5pm, excluding Public Holidays in Malaysia.

12. I have made an error in my order how do I correct it?

Once your order has been placed, it immediately starts going through our ordering process. Therefore, we unfortunately cannot cancel or change your order or order details even if it has not been shipped yet. Once you receive your order, you may return any products you don't want by following our Return Policy.

13. Why was my online order cancelled?

Occasionally, we find it necessary to cancel orders for several reasons, including:
a) Stock availability: It is possible that your desired size or product is no longer available due to high demand or inventory limitations.
b) Defective physical stock: In some cases, we may discover that the product you ordered has a defect or quality issue during the quality control process.

14. What should I do if I received the wrong product or order?

If you have received an incorrect product, we recommend you contact our customer service advisors (contact details here) and let the representative know the details of your order and they will then assist you further. It will be best if you can provide some images for them to better assist you.

Payments:

1. What type of payments do you accept?

At present, our accepted payment method is limited to credit or debit card transactions processed through the checkout system.

2. Is my transaction safe when I shop with you?

For security purposes we utilize a system directly plugged into Maybank. This process makes sure that all transactions take place off our servers and is secured through SSL and behind Maybank’s Firewall on their servers.

3. Are there any traces of my credit card details in your website?

No. Our website does not capture any credit card details as the transaction is done on our behalf from Maybank’s side, we only receives communications in regards to the success or failure of such a transaction.

Please Note: A transaction is only deemed valid or successful once we receive confirmation from Maybank indicating your order number, a successful status and containing a timestamp for the transaction. A “reserved” amount on your credit card does not indicate a successful payment.