At MST Golf, we strive to ensure that our customers are fully satisfied with their purchases. If you are not happy with a product you purchased from our website, you may return it following the guidelines outlined in this policy.
Eligibility for Returns
You may return any eligible product within 30 days from the date of receipt, provided it meets the criteria below. The returned item must be new, unused, and in its original packaging with all accompanying materials, such as parts, accessories, manuals, and warranty information cards.
Please note that certain items are non-returnable, including but not limited to
- Custom Orders
- Personalized or Logo Items
- Marked Down or Clearance Items
- Promotional and Annual Sale Items
- DVDs
Return Procedure
To initiate a return, please submit a Return Form on our website within 30 days of receiving your product. Once you submit the form, you will receive an update on the status of your return request, either approved or declined, within 2 working days, along with detailed instructions on the next steps. You will have 7 days to ship the item back to our warehouse.
You are responsible for arranging and paying the courier fees for returning the item. Include a copy of the order invoice and the return request form inside the parcel. We will inspect the returned product to ensure it meets the necessary conditions for a refund. Once verified, a refund will be issued to your original payment method within 14 working days of receipt.
Refunds
If the returned product is eligible, we will refund the full product value to your original payment card. However, courier fees incurred for the return are non-refundable. If the item does not meet the return criteria, we will notify you, and you will have the option to have the item shipped back to you at your own cost. In this case, no credit or refund will be provided.
Please Note: We will only accept one (1) return per order for the following reasons:
- The item(s) received do match the specifications ordered.
- The item(s) arrived defective or damaged.
Defective, Damaged, or Incorrect Items
If your product arrives damaged, defective, or is not the item you ordered, please return the product to us as soon as possible within 30 days. After inspection, if the product is confirmed to be defective or incorrect, we will send you a replacement. In addition, we will provide a coupon code to cover your shipping costs for future purchases. The assessment of the defect's validity will be conducted before any reimbursement is issued.
Unsuccessful Delivery
In the event that delivery is attempted three (3) times unsuccessfully, the parcel will be returned to us, and we will contact you to arrange re-shipment. You will be responsible to pay for the additional shipping fee required for reshipping the item.
Address Changes After Order Placement
If you need to change your delivery address after placing an order, please contact us immediately. If the new address incurs additional courier charges, you will need to pay the extra fee before the parcel can be redirected to the new location.
Exchange Policy
We do not offer direct exchanges for online purchases. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired product or size.
