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Returns Policy

Can I return a product I purchased on the website?
Yes you can by submitting an online request to us. Our Customer Service personnel will attend to your request and guide you on how to courier the items back to us. For more information on the process please Click Here.

Please Note: The courier fees back to us is your responsibility and payable at the time of shipping to us.

Can I return something I bought at a store to the website, or vice versa?
No unfortunately not, all in-store and online purchases need to be returned directly to their respective channel of purchase.

Are all items returnable?

No unfortunately not. Items that we will not accept for returns include but are not limited to: Custom Orders, Personalised/Logo Items, Marked Down and Clearance items, Promotional/Annual Sale Items and DVD’s.

Can I exchange my product(s)?
We do not exchange Products. If you wish to exchange a Product, you will need to return your purchase for a refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Returns and Refunds Policy.

Are there any requirements for returns to be valid?

Yes please note the following criteria will apply to all items for a return to be considered valid:
The item(s) must be new, unused and otherwise in the same condition as it was delivered to you. All parts, accessories, manuals, warranty information cards and other printed materials must be in its original packaging and condition.

What reasons is considered valid to action a return?
If you believe the item is defective, damaged, incorrect item has been delivered, the item does not fit correctly or you have changed your mind regarding the purchase.

Please Note:
We will only accept one (1) return per order in the following scenarios: (i) the item(s) ordered do not fit correctly/is the incorrect specification or (ii) you have opted for an alternative product.

The item I received is defective what can I do?
In the unlikely event this occurs please return the item(s) to us ASAP, we will send you a replacement if applicable for the defective product(s) and reimburse you the shipping fee paid to get the item back to us if the defect is deemed valid.

The item I received is damaged what do I do?
Damaged goods will be inspected on an individual basis and the relevant product may be replaced, or a credit issued to your user profile if it cannot be replaced at all. The shipping fee you paid for the return will be issued as a credit on your user profile.

How long do I have to return an item?
You have thirty (30) days from the receiving date to submit a Return Form via the website, upon which you have seven (7) days to return the item to our warehouse. If we did not receive the item within fourteen (14) days from submission of your Return Form, your request will automatically be deemed cancelled/withdrawn.

How long does the process take?
Please expect between 7 to 14 working days from the date the product has received our warehouse for the process to be completed.

Do I get my money back?
In most circumstances if the return is deemed valid, you will be issued a credit in the form of a gift certificate valid only on the online store. This voucher can be used partly or in full against your next transaction online and the balance (if any) will remain on the same gift certificate number until used. We will only refund money in certain circumstances, all others will be issued with this credit.

What circumstances will result in me getting my money back?
In the unlikely event that you receive a defective product, and we cannot supply you with a new one or you have purchased an item(s) that we cannot fulfill at all.

What happens if the return is not successful?

In the event a returned product(s) does not meet the required criteria, you will be contacted and the reasons thereof explained. The item in question will then be shipped back to you. No credit of any kind will be issued in this circumstance. The courier feed paid to ship the product(s) back to us will not be reimbursed.

An item I purchased wasn’t delivered and sent back to you, what do I do now?
A delivery will be attempted 3 times, if it remains unsuccessful after the 3rd attempt the parcel will be returned to us and you will be contacted. To reship the parcel you will be liable for a new shipping fee, this will be arranged before the parcel is shipped again.

I have accidentally chosen the incorrect address and there won’t be anyone to receive the parcel, what do I do?

Please contact us if this happens, if the new address is a similar distance and we do not incur additional charges for the redirect we will liaise with the courier on your behalf.

Unfortunately if the new destination does incur additional charges you will need to pay this fee before the parcel will be redirected to its new destination.

What is the process to start a return through the website?

  1. Sign into the website by clicking on “My Account” in the header of the website, and then by selecting "Sign In" option to fill in your login details.
  2. Once signed in, please select "My Account" once more and click on the "Orders" option. This will list all your online orders with MST Golf with their respective Order ID's.
  3. Find the relevant order in the list and click on the desired order ID to open up the "Order Information" screen.
  4. In the summary panel there will be an option called "Request a Replacement or a Refund". Click on it to select it. Please Note: Some items are non-returnable, if the option does not appear, none of the items on the order are returnable.
  5. Fill in the required information providing as much detail as possible. Please make sure you select the correct status for the item from the drop down menu.(Refund or Replacement)
  6. Click on “Return” to notify our team of your request.
  7. Select a courier of your choice and return the item to us ASAP, please include a copy of the order number and return request inside the parcel. (The courier charges is payable by you)

Once the item has been received by us we will inspect and evaluate it. A credit in the form of a gift certificate will be passed if deemed as a valid return. The certificate will be emailed directly to you. If there is any dispute we will contact you immediately to discuss. This process can take up to 14 Working days.

I checked out as a “Guest” how do I start the return process?

  1. You will need to locate the Order Number (Order ID) in the final automated email ("Your Order Has been shipped") sent from the website at the time of us shipping your order.
  2. Once you have done so please click on "My Account" in the header of the website, and enter the order ID obtained in the above step into the "Order Status" field.
  3. If you are using the same device you placed your order from (Smartphone/Laptop/Desktop), the website will validate your IP address against the one used for the purchase and take you directly to the orders page.
  4. If you are using a different device the system will send an email with instructions on how to access your order history to the email account you provided for your purchase. This is a security measure and cannot be circumvented.
  5. Once on the orders page there will be an option called "Request a Replacement or a Refund". Click on it to select it. Please Note: Some items are non-returnable, if the option does not appear, none of the items on the order are returnable.
  6. Fill in the required information providing as much detail as possible.
    Please make sure you select the correct status for the item from the drop down menu.(Refund or Replacement)
  7. Click on “Return” to notify our team of your request.
  8. Select a courier of your choice and return the item to us ASAP, please include a copy of the order number and return request inside the parcel. (The courier charges is payable by you)

Please Note: To receive your online credit you will need to create an user profile to which we can assign the credit.

Once the item has been received by us we will inspect and evaluate it and pass a credit onto your user profile for the website, provided we are satisfied the conditions listed above have been met. If there is a dispute we will contact you immediately to discuss. This process can take up to 14 Working days.

Where do I return the product to once I have selected a courier?

E-Commerce Division
MST Golf Sdn Bhd 198901011987(189294-P)
MST Golf Plaza
No. 8 Jalan SS13/5
47500 Subang Jaya Selangor
Tel: +603 5566 8666
Fax: +603 5566 8667

Has your query not been answered sufficiently above? Please let us know.
Contact Us.