FAQ's
1. Are the products you sell guaranteed to be authentic?
Rest assured, all products available at MST Golf are genuine and authentic.
2. I can’t find what I am looking for on the website does this mean you don’t stock it?
Although we try to have all our products in display for purchase on the website it may be possible that there are items in stores not on display. Let us know what you are looking for and we will try our best to source it for you. Click Here to inquire.
3. Do I have to register on MSTgolf.com to purchase?
No, you don’t have to. While we do offer the option for customers to checkout as guests, we highly recommend creating a user account to enhance your shopping experience. Registering an account will provide you with added convenience for future purchases and order history tracking.
4. I have registered but forgot my password what do I do?
In the event that you have misplaced your password you can use the “Forgotten Password” function at the login screen. The automated system will guide you through the process.
5. I have added the items I wish to purchase to my cart, what do I do now?
In the top tight hand side of the website you will see the amount of items loaded to your cart, when you hover on it, it will display them with the option to “View Cart” (Review the items or increase/decrease quantity) as well as “Checkout”, to complete the transaction select checkout and follow the on screen prompts.
6. I have found an issue with the website what can I do?
We are striving to keep improving our website and value your feedback! If you find something out of place, a technical fault prohibiting you to navigate (use the site) or feel something is a little too complicated please let us know so we can have a look at it. Contact Us
7. How do I place my order?
You choose the product(s) you wish to purchase, select their appropriate options and “add to cart”. From there, you can click the “checkout” option to be directed to the payment screen where you can complete the process.
8. How do I know if you have received my order?
Once the transaction completes, an automated email containing your order number (Order ID) will be sent to you, it will contain information about the product(s) you have purchased and your time/date of successful transaction.
9. How do I use my promo code?
During the checkout process, you can find the "Gift Certificate and promo code" section under the order summary. Simply click on it and enter your coupon code. Once you've entered the code, click on the 'Apply' button to redeem it.
10. Why isn't my promo code working?
Online shop promo codes are only valid for use on products that are part of a promotion or campaign, so check whether the relevant promotion is still running. Also, promo codes are not valid in combination with other promotions, and retail store vouchers can't be used in the online shop.
11. What happens to my promo code if I return my order or if (part of) my order is cancelled?
If you return an order where a promotion code has been used, the value of the code will not be refunded. The promo code will not be replaced. Promotion codes are only valid within a certain time. Should you encounter any problems with using a code, please contact our customer service (contact details here). Our advisors are happy to assist you.
12. Why am I being charged a shipping fee when I chose the self-collect option?
We regret to inform you that, currently, there will still be a shipping fee applied for both in-store collection and courier options due to our sourcing from various locations to fulfil you order.
13. Will you refund my delivery charges?
If the item that you returned has been certified damaged or faulty, or isn’t what you ordered upon receiving, you will receive either a store credit or refund depending on the situation. Delivery charge is not refundable if the return is due to change of mind, unsuitable or no reason.
14. Do you ship internationally?
We do provide international shipping services; however, there are certain brand restrictions that apply. It's important to be aware that you may incur additional charges, such as import duties or taxes. In such cases, our courier partner will coordinate with you regarding the payment process before the delivery is made.
15. How to use e-Gift Cards?
Simply enter the e-Gift Card code during checkout to apply it to your purchase. But make sure the value has been offset from your order's final amount before completing your purchase. It's important to note that the e-Gift Card can be used partially or in full for your next online transaction, and any remaining balance will be retained on the same e-Gift Card code until fully utilized. Please be aware that store credit cannot be used to cover the shipping fee of an order.
16. Is it possible to earn ILG reward points for online purchases?
Certainly, you can earn ILG reward points for your online purchases. Simply make sure to enter the correct membership number that is registered with us during the checkout process.
17. Can I redeem ILG reward points for online purchases?
Your accumulated ILG points can only be redeemed or offset towards your next purchase at any physical MST Golf outlet.
18. Do you accept trade-in?
We regret to inform you that we do not accept trade-ins at this time.
19. When will I get my refund?
Please expect between 7 to 14 working days from the date our customer service advisors last communication for the process to be completed.
20. What is an OTP or TAC?
OTP stands for One Time Pin while TAC stands for Transaction Authorization Code. It is part of the security verification process to make sure the cardholder is aware of the transaction.
21. I’m trying to checkout but I am not receiving an OTP/TAC?
In the event of this happens it may mean that either your card is not registered for e-commerce transactions, or that the bank has an incorrect phone number for you. Please contact your respective bank directly to clarify why the OTP is not reaching you.
22. It seems like I have been charged twice for one order?
Unless you have accidentally processed the order a second time the one charge reflected may be a reserved amount. Allow 5 working days after we have shipped, if it still reflects them please Contact Us and we can investigate for you
Couldn’t find the answer to your question(s) above? Please Contact Us.