Returns Policy

Returns Policy

Can I return a product I purchased on the website?


Yes you can by submitting an online request to us. Our Customer Service personnel will attend to your request and guide you on how to courier the items back to us. Click Here to start a return request. Please Note: The courier fees back to us is your responsibility and payable at the time of shipping to us.


Can I return something I bought at a store to the website?


No unfortunately not, all in-store purchases need to be returned directly to the store of purchase.


Are all items returnable?


No unfortunately not. Items that we will not accept for returns include but are not limited to: Custom Orders, Personalised/Logo Items, Marked Down and Clearance items, Promotional/Annual Sale Items and DVD’s.

Are there any requirements for returns to be valid?


Yes please note the following criteria will apply to all items for a return to be considered valid:
The item(s) must be new, unused and otherwise in the same condition as it was delivered to you. All parts, accessories, manuals, warrantee information cards and other printed materials must be in its original packaging and condition.

What reasons is considered valid to action a return?


If you believe the item is defective, damaged, incorrect item has been delivered, the item does not fit correctly or you have changed your mind regarding the purchase.

Please Note:
We will only accept one (1) return per order in the following scenarios: (i) the item(s) ordered do not fit correctly/is the incorrect specification or (ii) you have opted for an alternative product.

The item I received is defective what can I do?


In the unlikely event this occurs please return the item(s) to us ASAP, we will send you a replacement if applicable for the defective product(s) and reimburse you the shipping fee paid to get the item to us  if the defect is deemed valid.

The item I received is damaged what do I do?


Damaged goods will be inspected on an individual basis and the relevant product may be replaced, or a credit issued to your user profile if it cannot be replaced at all. The shipping fee you paid for the return will be issued as a credit on your user profile.

How long do I have to return an item?


The return request MUST be submitted via the website within thirty (30) days of the delivery date.

How long does the process take?


Please expect between 10 - 12 working days for the process to be completed.

Do I get my money back?


In most circumstances if the return is deemed valid, you will be issued a credit for the online store on your user profile. This credit will auto apply on your next transaction. We will only refund money in certain circumstances, all others will be issued with the credit.

What circumstances will result in me getting my money back?


In the unlikely event that you receive a defective product, and we cannot supply you with a new one or you have purchased an item(s) that we cannot fulfill at all.

What happens if the return is not successful?


In the event a returned product(s) does not meet the required criteria, you will be contacted and the reasons thereof explained. The item in question will then be shipped back to you. No credit of any kind will be issued in this circumstance. The courier feed paid to ship the product(s) back to us will not be reimbursed.

An item I purchased wasn’t delivered and sent back to you, what do I do now?


A delivery will be attempted 3 times if it remains unsuccessful after the 3rd attempt the parcel will be returned to us and you will be contacted. To reship the parcel you will be liable for a new shipping fee, this will be arranged before the parcel is shipped again.

I have accidentally chosen the incorrect address and there won’t be anyone to receive the parcel, what do I do?


Please contact us if this happens, if the new address is a similar distance and we do not incur additional charges for the redirect we will liaise with the courier on your behalf. Unfortunately if the new destination does incur additional charges you will need to pay this fee before the parcel will be redirected to its new destination.

What is the process to start a return through the website?

1.    Sign into the website by clicking on “Sign In/Register” in the header of the website. (Located in the top right hand corner).
2.    Once signed in an option menu will appear. Under “My Orders” select the “View Order History” option.
3.    Find the order in the list and click on “View” (The Eye to the right of the order number).
4.    Scroll down and select the item you wish to return by clicking on “Return” (The Red Arrow located on the right of the product). Please Note: Some items are non-returnable, please refer above.
5.    Fill in the Product information part of the form providing as much detail as possible.
6.    Click on “Submit” to notify the team of your request.
7.    Select a courier of your choice and return the item to us ASAP, please include a copy of the order number and return request inside the parcel. (The courier charges is payable by you)

Once the item has been received by us we will inspect and evaluate it and pass a credit onto your user profile for the website, provided we are satisfied the conditions listed above have been met. If there is a dispute we will contact you immediately to discuss. This process can take up to 14 Working days.

I checked out as a “guest” how do I start the return process?

1.    You will need to locate the Order Number (Order ID) in the final automated email sent from the website at the time of your purchase.
2.    Once you have done so please Click Here and fill in the returns request. Please fill in all the fields and provide as much information as possible.
3.    Click on “Submit” to notify the team of your request.
4.    Select a courier of your choice and return the item to us ASAP, please include a copy of the order number and return request inside the parcel. (The courier charges is payable by you)

Please Note: To receive your online credit you will need to create an user profile to which we can assign the credit.

Once the item has been received by us we will inspect and evaluate it and pass a credit onto your user profile for the website, provided we are satisfied the conditions listed above have been met. If there is a dispute we will contact you immediately to discuss. This process can take up to 14 Working days.

Where do I return the product to once I have selected a courier?

E-Commerce Division
MST Golf Sdn Bhd ( 189294-P)
MST Golf Plaza
No. 8 Jalan SS13/5
47500 Subang Jaya Selangor
Tel: +603 5566 8666
Fax: +603 5566 8667

Has your query not been answered sufficiently above? Please let us know.

Contact Us.